Our Privacy and Cookie Policy

Citylife Apartments – UK VAT registration number 872 8982 62.
Email: office@citylifeapartments.com
Telephone +44 (20) 79371201 – Mobile +44 (0) 7765250474

In accordance with European personal protection laws, we have strict security procedures in place to prevent personal data being misused and/or unauthorized accessed. We diligently safeguard and protect the privacy and confidentiality of your personal details verbally, electronically and in paper format.

Your rights

We provide this policy as you have the rights to know what data we hold about you. When the data is shared, it will only be with the company that is providing the apartment for you. If  the data is incorrect, please let us know and it will be rectified imminently. You have the right to restrict the processing of your data and ask for the information to be eliminated. If you believe we are using your details that breaches the data protection law, you can lodge a complaint with the ICO, the UK independent body set up to uphold information rights. https://ico.org.uk/

Our Privacy Policy describes how we collect and process your personal information

As an agency for Serviced Apartments we work with a large number of accommodation providers. We source apartments for people visiting London and other cities in United Kingdom, based on specific requirements and therefore need certain information.

We only ask for the information that is necessary to deal with your enquiry and booking reservation, such as your full name, address, gender, age, payment information, telephone number and email address. We also need to know name of city/town where you want to stay, total number of adults & children (under 12 years), type of apartment, arrival & departure date and daily/weekly budget. In some cases, we may also require names of all guests who will occupy the apartment/s. If an employer uses our service to book accommodation, we collect the information from them.

Citylife Apartments does not store your payment information. If you book an apartment with us, payment details are given to our providers so they can charge for the accommodation, as well as other services you have requested, such as airport transfer, theatre tickets, room service etc. This will be done by a secure online process.

The reasons we collect your personal data & what it’s used for:

  • Providing you with apartment options via email
  • Communicate with you about your requirements by phone and email
  • Complete and administrate your reservation/booking

Your personal information is not shared, unless you request that we reserve your chosen accommodation. If you would like to proceed with a booking, we pass on relevant information to the accommodation provider so they can allocate an apartment for you. We keep a copy of the correspondence and details of your reservation to enable us to manage the booking process. The data is kept for up to 6 years for the purpose of auditing and to comply with UK regulatory bodies, including Her Majesty Revenue & Customs (HMRC).

If you have agreed when making an enquiry, we may send you marketing such as company information, newsletters, special promotions and discounted rates. We will also like to contact you after departure, to get a feedback about your stay and how providers can improve their products and services.

What personal information do we collect and information we share

We will only share your details with the relevant apartment provider for the purpose of making a reservation, extend a booking and/or give you information relevant to your booking and stay in the apartment. We may contact you to suggest alternatives, if the apartment you have booked for any reason (e.g. maintenance) is not suitable/available.

They will receive the following information:

  • Your full name
  • Address (security for payments and/or issuing invoices for corporate clients)
  • Total number of occupants in the apartment/s
  • Payment information
  • Some providers may request your email address and a contact number for meet & greet check-in and we will seek your consent before disclosing the information

We will not share your personal information with other people, companies or third parties without your permission. Except if we need to assist in a legal claim, have the duty to disclose personal details to comply with UK legal obligations for prevention of fraud/illegal crimes or in the event of a merger/sale of all or part of our business, where personal information may be one of the assets transferred.

We continuously review and update the data on our website in accordance with legal requirements and best practices. We take every reasonable measure to ensure that your information is always protected and secure.

External links
Please note that our site contains certain literature and hyperlinks to websites owned by third parties. This privacy policy covers websites owned and controlled by us only.  Links to other websites and any information collected by these sites are not covered by this privacy statement.

Social media
We use social media to communicate news and stories about the industry and our company’s products and services.

How you can control your data
You have the right to access and to review the personal information we hold for you. You can ask for an overview of the data we hold and/or also request that the data is erased by emailing us on office@citylifeapartments.com. Please write ‘Personal data request’ in the subject field, so we can act quickly. Alternative you can get in touch by telephone +44 (20) 79371201 or mobile +44 (0) 7765250474. Our privacy policy may change without notice.

About cookies and cookie policy
We use Google analytics which track and report website traffic. When visiting our website, we automatically collect certain information. This include location, IP address, the date and time you accessed our services, the hardware, software or internet browsers you used and information about your computer’s operating system and your language settings.

A cookie is a data file stored on your computer that relates to the web pages and browser you are using. It can have a various functionality including information about preferences, speed up searches and recognising you when you re-visit websites. This helps us identify visitor numbers and browse patterns. By using cookies, we’re able to analyse data about web page traffic in order to improve our website and tailor it to our customer’s requirements. By using our website, you consent to the use of cookies

Essential cookies: basic requirement to allow a website to load and function properly
Functional cookies: not essential, but give a better user experience when navigating a website
Optional cookies: do not impact a website performance, but allow collection of statistics

For more information and how to disable cookies visit http://www.aboutcookies.org.uk/

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