What are your office hours?

We are open 9am to 5.30pm Monday to Friday and closed on Bank & Public Holidays.

How do I contact you?

Call us on +44 (0) 20 79371201, mobile +44 (0) 7765 250474 or send an email to office@citylifeapartments.com

What is a serviced apartment?

They are known by many different names, including apartment hotels, apart hotels, corporate or interim housing, self catering apartments, self-contained apartments, short let apartments, short term housing, extended stay accommodation, home-from-home apartments, relocation apartments and temporary housing – to name just a few!

“Serviced” means they are cleaned by professional housekeeping staff on a regular basis. Bedding and and towels are always provided. Many also come with complimentary toiletries on arrival. Some properties have a few apartments, others several hundreds. Apart Hotels have 24-hour Reception, concierge and VIP service, usually a restaurant, meeting rooms, luggage storage, disability access and even a swimming pool. Instead of a small hotel room, you have a comfortable living room with TV, free Internet, desk space to work from home, a separate bedroom (except studios), kitchen facilities for self catering and a bathroom. Most apartments have a dishwasher and washer/dryer or there is a laundry room in the building.

What information do you need to source an apartment?

Date of arrival and departure. Many apartment providers offer the option to extend by in-house guests giving a notice period.

If you want a studio, 1, 2, 3, 4 or 5 bedroom apartment or a house!

Number of guests – adults & children under 12 years.

A budget per night or week – what is reasonable to some, can be expensive to others. It’s therefore important that we know your price limit when negotiating prices with our apartment providers. Using our “know-how” we always suggest the best apartment alternatives, also if they cost less than the given budget.

Preferred locations within a city and if you have any Special Requests such as balcony, disability access, baby cot, etc.

How many people can stay in each apartment? Minimum age to book?

Maximum guests in each apartment is found in the price section on our website. Some apartments also have a sofa bed in the living room. Often an extra bed can be provided for an additional cost, but Fire & Safety regulations must be respected at all times. The total number of guests, including children under 12 years cannot exceed the amount of people the apartment has been booked for. The main guest must be minimum 18 years, but some providers have 21 or older as minimum. Please check at the time of enquiry.

Can children stay in apartments?

Children are welcome in all apartments and many companies provide a baby cot and/or a high chair on request, either complimentary or for a small extra fee. Please note that by English Law parents may be prosecuted if they leave a child unsupervised in a manner likely to cause unnecessary suffering or injury to health. It also states that babies, toddlers and very young children should never be left alone. If the children are discovered unattended, they may be taken into care by local authorities. So, please DO NOT leave any children without the company of an adult. To book a serviced apartment at least one person must be over 18 years of age, but some providers require the adult should be 21 years.

What is VAT?

VAT (value added tax) is a Government tax currently 20% for the first 28 nights and 4% thereafter, but some providers are exempt from VAT. The information is published below the price tables for each property

What is the minimum booking?

Short let accommodation can be from a few nights to several weeks or months. The minimum is published on the page for each property, but shorter bookings can often be accommodated for stays which are due 1-3 weeks before arrival.

How often are short let apartments cleaned?

Most apartments are cleaned on a weekly basis, others 5 days a week – Monday to Friday. Providers of luxury apartments usually offer daily cleaning. Professional housekeeping service and maintenance on a regular basis, ensure that they are kept to the highest standard at all times.

What are the check-in and check-out times?

Check-out is usually before 11am and check-in after 3 pm, but it does vary. The information is published in Info on each property page. If guests want guaranteed early access, we recommend to book from the night before.

Can I preview the apartment before making a booking?

If you would like to view an apartment before making a booking, we can make the necessary arrangement – subject to availability. Some providers do not allow a viewing if the apartment is occupied, in respect of in-house guests privacy. Others may be able to ask tenants for permission by giving 24 or 48 hour notice in advance.

What are the payment terms?

Our apartment providers charge the rent and most require payment by a secure online link at the time of booking. Some ask for credit card details and a billing address. Others may ask for a Credit Card Authorization Form to be completed and signed by the cardholder. For corporate clients we can request an invoice for payments to be made by bank transfer. Any bank charges/fees are to be paid by the client.

We only deal with providers which are well-known and trusted throughout the serviced apartments industry. We will ensure that you are aware of correct Terms & Conditions including Cancellation Policy for your booking at the time of enquiry, as they may have been subject to change which we have not been made aware of. You can make a reservation by telephone or email. Once the payment has been made, a confirmation will be issued and sent within 24-48 hours during workdays – Monday to Friday.

Do you charge administration fee?

For all corporate bookings our service is free of charge, but for leisure bookings we may charge a small fee if a booking is cancelled.

What do the rates include?

The rates include rent, water, gas, electricity, council tax, TV license and cleaning. In a very few cases where not all of these charges are included, it will be specified on on each property page. Telephone charges and requested additional “extras” such as airport tranfer are not included. All prices are agreed at the time of quotation and will not change unless the booking is altered

Do I have to sign a contract?

Normally there is no need to sign a contract, but there are exceptions which we will advice at the time of enquiry.

Do I have to pay a deposit?

Only a small number of apartment providers require a deposit. This will be refunded in full shortly after departure, but guests should be aware that they are liable for damages or breakages caused whilst staying in the apartment.

Are the rates negotiable?

Based on a given budget, we always negotiate the best possible rates with our providers for every enquiry.

Do you accept group bookings?

Serviced apartments are ideal for groups working on projects and for contractors that need multiple accommodation. Many properties have 50, 100 or more apartments. However, Terms and Conditions for groups are different from those published on our website. We will confirm the terms at the time of enquiry.

Can I bring a pet to the apartment?

Many serviced apartment providers accept a small pet, usually a dog. As a exception, some may accept a cat. Most allow a guide dog. If you want to bring a pet, we need to know the breed, age and weight of the animal. Bookings are subject to prior agreement, a deposit which is refundable if there are no damages and special end-of-stay cleaning fee. Please get in touch for more information.

Do I need travel insurance?

We strongly recommend visitors to purchase travel insurance to cover possible cancellation charges, in case of un-expected circumstances including illness, bereavement, etc.

Damage & breakages in the apartment

The main guest who the booking was made for, is responsible for any damages and breakages caused whilst the apartment is occupied. The apartment provider will inform us beforehand and either deduct cost for replacement & repair from the deposit or charge the credit card provided. Failing to pay for damages could result in legal action.

General information

Photos are for guide purposes only and do not necessarily represent the exact apartment that is booked. The design and layout may vary in different apartments. We act as an agent in good faith and cannot be held responsible for defaults or acts caused by a third party

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