What are your office hours?

We are open 9am to 5.30pm Monday to Friday and closed on Bank & Public Holidays.

How do I contact you?

Call us on +44 (0) 20 79371201, mobile +44 (0) 7765 250474 or  send an email to office@citylifeapartments.com

What is a serviced apartment?

They are known by alot of different names, including apartment hotels, aparthotels, corporate or interim housing, self catering apartments, self contained apartments, short let apartments, short term housing, extended stay accommodation, home-from-home, home away from home, relocation apartments and temporary housing – to name a few!

“Serviced” mean they are cleaned regularly by professional Housekeeping staff. Duvet, pillows, bed linen and towels are always provided. Some properties have a few apartments, others several hundreds. There are also buildings with 24-hour Reception, bar, restaurant, conference facilities, business centre and even swimming pool. Instead of a small hotel room, you have a living room with TV, Internet, separate bedroom (except studios), a fully equipped kitchen or kitchenette and bathroom. In most cases they will also have dishwasher and washer/dryer

Is there an age restriction to book an apartment?

At least one person must be over 18 years old, but some providers ask that the lead guest is at least 21 or 25 years old

What information do we need to source an apartment?

We need to know the type of apartment you need – studio, 1, 2, 3, 4 or 5 bedroom apartment

Total number of guests – adults & children under 12 years

Price limit per night: What is “cheap or reasonble” to some people, can be “expensive” to others. It’s therefore important that we know your price limit per night or week. We will then check availability and negotiate the best possible price. Using our “know-how”, we always suggest apartments even they cost less than your budget!

Let us know the preferred locations within a city and if you have special requests such as lift, balcony etc.

How many people can stay in each apartment?

Maximum guests in each apartment is found in the price section on our website. Some apartments also have a sofa bed in the living room. Often an extra bed can be provided for an additional cost, but Fire & Safety regulations must be respected at all times. The total number of guests, including children under 12 years cannot exceed the amount of people the apartment has been booked for.

Can children stay in apartments?

Children are welcome in all apartments and many companies provide a baby cot and/or a high chair on request, either complimentary or for a small extra fee. Please note that by English Law parents may be prosecuted if they leave a child unsupervised in a manner likely to cause unnecessary suffering or injury to health. It also states that babies, toddlers and very young children should never be left alone. If the children are discovered unattended, they may be taken into care by local authorities. So, please DO NOT leave any children without the company of an adult. To book an apartment, at least one person must be over 18 years of age.

What is VAT?

VAT (value added tax) is a Government tax currently 20% for the first 28 nights and 4% thereafter, but some providers are exempt from VAT. The information is published below the prices for each property

What is the minimum booking?

In general minimum term is 7 nights. In some cases we may be able to make a booking for less, depending on the enquiry. However, some providers have one or three months as minimum stay

How often is the apartment serviced?

Most are serviced (cleaned) 5 days a week – Monday to Friday, others daily, twice weekly or weekly.  Professional Housekeeping staff and maintenance team ensure they are kept to the highest standard

What are the check-in and check-out times?

Check-out is usually before 11am and check-in after 2 pm, but it does vary.  The information is published in “Info” on each property page. Guests arriving early in the morning are recommended to book the apartment from the night before, to ensure be guaranteed early check-in.

Can I preview the apartment before making a booking?

Yes, if you would like to view, we can make the necessary arrangement. However, some providers will not allow a viewing if the apatment is occupied as they want to respect the privacy of the guests in-house. Others will need to notify tenants by giving 24 or 48 hour notice.

Why do you need my credit/debit details details?

In order to make a reservation credit card details are required. They are given to our providers and they are responsible for charging the rent. Many will have secure payment links where rent can be paid securely online. The providers we deal with are trusted and well known in the serviced apartments industry. Most apartment providers charge rent at the time of booking or at least before check-in. We will ensure that you know the Terms & Conditions and the Cancellation Policy of each provider at the time of enquiry as they may change. You can make a reservation by telephone or email and we will confirm the booking within 24 hours during workdays – Monday to Friday. In the unlikely event that you have not heard from us within this time, please call our mobile service – +44 (0) 7765 250274

Do you charge administration fee?

No, our service is free of charge and there are no hidden extras.

What do the rates include?

The rates include rent, water, gas, electricity, council tax, TV license and cleaning. In a very few cases where not all of these charges are included, it will be specified on on each property page. Telephone charges and requested additional “extras” such as airport tranfer are not included. All prices are agreed at the time of quotation and will not change unless the booking is altered

Do I have to sign a contract?

Normally not, but there are exceptions and we will advice you accordingly at the time of enquiry.

Do I have to pay a deposit?

Only a small number of apartment providers require a deposit. This will be refunded in full shortly after departure, but guests should be aware that they are liable for damages or breakages caused whilst staying in the apartment.

Are the rates negotiable?

Yes, many providers offer discounted rates subject to availability, season and length of stay. We always negotiate the best possible prices for each enquiry.

Do you accept group bookings?

Yes, we do! However, groups are often subject to different Terms & Conditions and Cancellation Policy than those published on our website. Please ask us at the time of enquiry.

Can I bring pets?

Several properties accept a small pet and most will allow guide dog. This is subject to prior agreement and additional fee plus deposit. Please get in touch for more information

Travel insurance

We strongly recommend visitors to purchase travel insurance to cover any possible cancellation charges, in case of un-expected circumstances including illness, bereavement, etc.

Damages & breakages in the apartment

The main guest who the booking was made for, is responsible for any damages and breakages caused whilst the apartment is occupied. The apartment provider will inform us beforehand and either deduct cost for replacement & repair from the deposit or charge the credit card provided. Failing to pay for damages could result in legal action.

General information

Photos are for guide purposes only and do not necessarily represent the exact apartment that is booked. The design and layout may vary in different apartments. We act as an agent in good faith and cannot be held responsible for defaults or acts caused by a third party

Do you charge administration fee?

No, our service is free of charge and there are no hidden extras.

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