Features

Maid service is every day except Sundays. For bookings of less than 1 week, apartments can only be confirmed within 2 weeks of arrival. Baby cots and extra beds can be provided on request – each for £15 per night. High chairs are also available

Chargeable services: airport transfer, dry cleaning, printer, fax use in Reception

Rates

Type of apartment Valid until 29 February 2012	Sleeps max.	£ per night	£ per week
Studio/1-bathroom	2 guests	110	670
1-bedroom/1-bathroom	2 guests	150	920

Type of apartment 1 March – 14 June 2012	Sleeps max.	£ per night	£ per week
Studio/1-bathroom	2 guests	112	710
1-bedroom/1-bathroom	2 guests	157	1000

Type of apartment 15 June – 15 September 2012	Sleeps max.	£ per night	£ per week
Studio/1-bathroom	2 guests	126	805
1-bedroom/1-bathroom	2 guests	220	1400

Type of apartment 16 September – 28 February 2013	Sleeps max.	£ per night	£ per week
Studio/1-bathroom	2 guests	112	710
1-bedroom/1-bathroom	2 guests	157	1000

The rates are exclusive of 20% VAT (tax) for the first 28 nights and 4% thereafter

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Booking terms

Payment: Credit card details are required to secure an apartment. Outside of the period from 15th June to 15th September 2012, the provider require full pre-payment of accommodation and a security deposit upon arrival. During the period from 15 June to 20th July 2012 there is a minimum of 4 (four) weeks stay and one week non-refundable deposit is required at the time of booking in order to confirm the reservation. Full pre-payment of the balance is required 30 days prior to arrival date otherwise the booking will be released

Olympics Period: During the Olympics period (from 20th July up to 15 September) there is a minimum of 2 (two) weeks minimum stay and we require full prepayment (NON-REFUNDABLE) of accommodation rental in order to confirm the booking.

Credit card charges: outside the summer period your card will NOT be charged at the time of booking but simply used to guarantee the reservation. The card will only be charged if you fail to arrive at the apartment without prior cancellation (see cancellation policy below). Please note that payments made by credit/debit card attract a surcharge of 3.5% for American Express, 3% for Mastercard or Switch/Maestro and 2% for Visa. Payment with a debit card from a UK Bank will not attract any charges but all other debit card will be charged as above

Cards Accepted: American Express, Mastercard, Switch/Maestro, Visa.

Security Deposit: Please note that at check in the provider require a security/deposit which is usually an authorization on the guest credit card and this authorisation will be cancelled following settlement of any outstanding balance on your bill at check out and after an inventory check out has been made. An authorisation is NOT DEBITED from the cardholder’s account. The amount is held for a short period of time and is automatically cancelled. Please see charges below:

Studio apartment – £250.00
1-bedroom – £350.00

Cancellation Policy:

Outside of the period from 15th June to 15th September 2012:
Notification of cancellation is required 14 days prior to arrival. For bookings cancelled less than 14 days prior to arrival you would be liable for the full cost of the stay unless the apartment can be re-let. Once you have checked in you must give the provider 14 days notice in case of a reduction on your stay or the same policy will apply.

During the period from 15 June to 20th July 2012:
Notification of Cancellation is required 30 days prior to arrival date and subject to re-letting on a short notice. For bookings cancelled less than 30 days prior to arrival you would be liable for the full cost of the stay unless the apartment can be re-let.

*** Please note that 1 week is non-refundable.

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Features

Rates

Type of aparatment	Sleeps max.	From £ per night
Studio	2 guests	99
1-bedroom	2 guests	135
2-bedroom	4 guests	190
3-bedroom	6 guests	290
3-bedroom Penthouse	6 guests	450

The prices are inclusive of 20% VAT (tax) for the first 28 nights and 4% thereafter

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Booking terms

Credit card details are required to secure an apartment

Cancellation policy: 2pm prior to the day of arrival

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Features

Rates

Type of apartment	Sleeps max.	From £ per week
2-bedroom/1-shower room/flat A	3 guests	1200

Note: VAT – not applicable

The rates are “from” depending on season and length of stay. Broadband Internet is charged £15 per 4 weeks which is a minimum fee. Baby cot on request £50 per week. The mimimum stay is 1 month. Shorter bookings can only be confirmed within 1 month prior to arrival, subject to availability

Photos

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Booking terms

Credit card details are required in order to make a make a reservation

Payment: 20% of the rent is charged at the time of booking. The amount is non-refundable. Full rent must be received 6 weeks prior to commencement of the booking. Payment can be made by credit card (VISA, MasterCard), debit cards (VISA, VISA, Electron, Maestro) or bank transfer. Please add £20 to cover for bank charges. Please also note that there is a 3% fee for all transactions. American Express and Diners card are not accepted

Deposit: £300 is required to cover for any damages made in the apartment

Cancellation policy:
Cancellation more than 31 days before arrival, 20% rent is non refundable
Cancellation between 15-30 days before arrival: 50% of the rent is payable
Cancellation less than 14 days before arrival: rent will not be subject to any refund, regardless of whether or not full payment has been received.

For long terms stays (more than 4 weeks), should a visitor wish to shorten the stay, 3 weeks notice is required in writing. If an apartment is vacated without notice the apartment provider will retain the amount corresponding to the 3 weeks.

Visitors are strongly recommended to ensure they have suitable travel insurance.

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Features

Rates

Type of aparatment	Sleeps max.	From £ per night
Superior studio	2 guests	82.50
Comfort 1-bedroom	2 guests	75
Superior 1-bedroom	2 guests	91
Comfort 2-bedroom	4 guests	111
Superior 2-bedroom	4 guests	119
3-bedroom	7 guests	129

The prices are exclusive of 20% VAT (tax) for the first 28 nights and 4% thereafter

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Booking terms

Credit card details are required to make a reservation and the rent is charged at the time of booking. For bookings of over 14 nights only the first 14 nights rent is payable in advance with subsequent rental being due fortnightly in advance or by negotiation.

Cancellation policy: Bookings of 1 – 6 nights should be cancelled no later than 4pm on the day prior to arrival. Bookings of 7 nights or longer should be cancelled not less than 7 days prior to arrival. Later cancellation results in the 1st night being charged. A £25 administration fee will be charged for all cancellations

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Features

Rates

Type of apartment	Sleeps max.	From £ per night
1-bedroom/1-bathroom	2 guests	89 – 179
2-bedroom/2-bathroom	4 guests	109 – 239
3-bedroom/2-bathroom	6 guests	159 – 289

Note: the rates are inclusive of 20% VAT (tax) for the first 28 nights and 4% thereafter

Prices vary depending on season and various events taking place such as New Year, Easter, 6 Nations games and the Royal Highland Show

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Booking terms

Reservations:
Apartments must be booked in advance (minimum 24 hours) and secured by credit or debit card details which must be the card belonging to the guest. Confirmation of your reservation will be confirmed in writing by email. The provider reserve the right to decline any reservation, both during and after booking, that causes us significant concern, with any refund in such circumstances being at our discretion

Cancellation Policy:
Cancellation in writing within 7 days of first nights stay – full payment for all apartments and nights booked.
Cancellation in writing 8 – 14 days of first nights stay – 75% payment for all apartments and nights booked.
Cancellation in writing 15 – 28 days of first nights stay – 50% payment for all apartments and nights booked.
Cancellation in writing 28+ days of first nights stay – Any deposit paid through VisitScotland.
Cancellation fee may be waived if the accommodation is booked for a future date within 3 months of original booking

Stag, hen and party groups are now allowed in the apartments

Payment:
Payment must be made in full prior to, or on check-in to the apartment and can be made with any major credit/debit card, cash or personal cheque. Credit/debit card details will be requested even from those guests paying by cash/cheque to provide us with security against any damages, or other expenses incurred during the course of your stay. (see also damages)

Check in / Check out:
Guests may check in from 2pm onwards and will be greeted by a member of staff on arrival who will provide a short tour of the apartment and explain its facilities. Earlier check-in times may be possible but must be confirmed with the provider at least 24 hours in advance of arrival. They accept no responsibility for guests arriving before 2pm without prior agreement. Under normal circumstances the latest check-in time is 10 pm (for personal health, safety and security reasons). This time may be extended by prior agreement with the provider preferably 7 days, and at least 24 hours, in advance of arrival. The provider will make every effort to check-in late any guest delayed by air, rail or bus services, though we ask that, as far as possible, the guest makes every reasonable effort to communicate any expected delay to the apartments at the earliest opportunity. We reserve the right to decline any late check in on the grounds noted above. Where we decline a late check-in, the guest will remain liable for the cost of the apartment for that night and will be billed accordingly

Check out time is 10 am on the day of departure. This time may be extended at the discretion of the provider and any requirement for an extended check out time must be indicated by the guest on arrival. Unauthorised extension of check-out times may be subject to a charge up to the full standard price of one night’s reservation for the apartment.

Occupants:
For health and safety reasons, only persons notified to the provider prior to arrival may occupy the apartment. The number of persons permitted to occupy the apartment is limited to the number of beds available and this limit may not be exceeded, other than with the express permission, eg. where a family of 5 (2 adults, 3 children) require a two bedroom apartment which only has beds for 4. In such circumstances the provider would seek to make arrangements to accommodate this booking. The inclusion of any unauthorised guest for an overnight stay, in an apartment will lead to additional charge of £100.00 + VAT per night for the full duration of the booking. Where a 1 bedroom apartment is requested by the guest and a 2 bedroom apartment is provided, the 1 bedroom rate will apply as long as the 2nd bedroom is not used during the reservation. Should the 2nd bedroom be used, an additional fee of £50.00 +VAT per night for the full duration of the stay will be charged to the credit/debit card supplied at check-in. If a guest wishes to make use of the 2nd bedroom it is their responsibility to communicate this to the provider at the earliest opportunity and preferably no later than check-in. Otherwise, the additional guest will be regarded as unauthorised and the £100.00 +VAT per night charge will apply for the full duration of your stay.

Smoking:
As with all public buildings in Scotland, no smoking is permitted within the apartments or the block therein. The provider reserve the right to charge a £100.00 deep cleaning fee for any breach of this policy.

Apartment Unavailability:
In the unlikely event that the provider is unable to provide you with the apartment originally booked, the provider will endeavour to relocate you to another apartment within the company at no additional cost. Where this is not possible, and no other apartment is available (for example, see Force Majeure), they will provide our guest(s) with a full refund and assist, as far as possible, in identifying alternative accommodation. Their liability for this does not extend to any transport or other costs associated with the change of accommodation.

Damages and other costs:
Apartments should be left in a clean and tidy condition, subject to fair usage, prior to check out. Any damage to the apartment must be reported to the provider immediately. Guests are liable for the cost of any damages, be they negligent or malicious, and will be billed accordingly using the credit/debit card details provided on check-in. Any interference with fire alarms or fire fighting equipment will lead to a £500 fine for endangering the safety and security of guests and to cover the provider for any fine incurred for falsely calling out the fire service. Lost or damaged keys will be charged at a minimum of £60 to cover the cost of replacements, new locks and locksmith call out charges. Guests will also be charged for any items removed from the apartment at the end of their stay without authorisation.

Call outs:
The provider will endeavour to respond quickly to guest call outs to rectify problems relating to heating, plumbing, electricity supply and telephone. Where this is an emergency, they will seek a local tradesman or appropriate engineer to be on site within 24 hours, though during local and national holidays this may prove difficult. In such cases, they would offer to relocate guests to an alternative apartment. Where a call out is not an emergency, they will provide the said service at the earliest opportunity. It is the responsibility of guests to check that heating and hot water supplies are working within 1 hour of entering the apartment and guests must inform the provider immediately should there be any defect in these services. Where a problem is identified in these circumstances the same conditions will be applied as above.

Lost property:
The provider cannot be held liable for any property lost or damaged by guests during their stay, be this in the apartments, car park or held by reception at the request of the guest. They provide personal safes at no extra cost for the storage of valuable items. Lost property found in the apartments after guests have checked out will be retained for 14 days, after which time the items will be passed onto charity, or if not suitable for re-use will be disposed of, if they have not been reclaimed.

Force majeure:
The provider do not accept liability or pay compensation for any loss, damage or expense where our obligations are prevented or affected by reason of Force Majeure; namely any event which the provider could not, even with all due care, foresee or avoid – such as war or threat of war, riots, civil strife, terrorist activity, epidemic, pandemic, industrial action, natural or nuclear disaster, fire, adverse weather conditions, closure of airports or ports, technical problems with transport, governmental action and all other similar events.

Complaints:
The provider will make every effort to ensure the apartments are of the highest standard before, during and after our guests have stayed. Should you have any cause for complaint please contact the Customer Relationship Manager or General Manager and they will endeavour to rectify the problem to your full satisfaction.

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Features

Rates

Type of apartment No. of nights	Sleeps max.	£ per night 7-28	£ per night 29-89	£ per night 90+
1-bedroom/1-bathroom	2 guests	235	225	215
1-bedroom/Superior	2 guests	265	255	240
3-bedroom/2-bathroom	6 guests	430	362	362

Note: the prices are exclusive of 20% VAT (tax) for the first 28 nights and 4% thereafter

For the Olympics 2012 please contact us for prices and special Terms & Conditions

An extra can be provided on request for a child under 12 years for £15 per night plus VAT and a baby cot is £5 per night plus VAT – no bedding is provided for the cot. Car parking on request is £15 per day or £85 per week plus VAT. Broadband is charged £15 per week plus VAT (tax)

Bookings for less than 1 week can only be confirmed within 2 weeks prior to arrival. Please contact us for prices

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Booking terms

Credit card details are required in order to make a reservation and the rent will be charged at the time of booking. For Amex and Diners there is a surcharge of 3% of the rent. VISA & MasterCard the fee is 1.5%. There is no fee for debit cards or Maestro

Guests should be aware that they are repsonsible to pay for any damages and breakage in the apartment

Cancellation Policy:
Stays of less than 7 nights must be cancelled at least 7 days prior to 12 noon on the date of arrival in order to avoid a cancellation fee charge equivalent to the total rent

Stays 7 to 27 nights must be cancelled at least 7 days prior to the date of arrival in order to avoid a cancellation fee equivalent of 7 nights rent

Stays of 28 nights+ must be made at least 28 days prior to the arrival date to avoid a cancellation fee equivalent of 7 nights rent

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Features

Rates

Type of apartment Low Season No. of nights	Sleeps max.	£ per night 3-6	£ per night 7-30	£ per night 31+
2-bedroom/2-bath	4 guests	190	185	180

Type of apartment High Season No. of nights	Sleeps max.	£ per night 3-6	£ per night 7-30	£ per night 31+
2-bedroom/2-bath	4 guests	195	190	185

Note: the rates are exclusive of 20% VAT (tax) for the first 28 nights and 4% thereafer

Low Season: January – April & November – December. High Season: May – October

The miminum stay is 1 week. Shorter stays can only be confirmed within 2 weeks of arrival, subject to availability

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Booking terms

The notice period required to avoid a charge for cancellation or early departure:
Up to 7 nights stay: 72 hours notice
8 to 30 nights stay: 7 days notice
31 – 42 nights stay: 14 days notice
43 nights+ stay: 21 days notice

Extension to Accommodation Period Booked

If you believe that you are likely to need to extend your accommodation period beyond the period originally booked and paid for, then you should notify us of this requirement as soon as possible. The apartment provider cannot guarantee any extension, but will try to accommodate guests provided they are informed by the following timescales:

Length of additional stay – notice required
Up to 6 nights: 24-hours notice
7 to 30 nights: 3 days notice
31_ nights: 7 days notice

The company reserve the right to apply a different nightly, weekly or monthly rental rate to any extension to the accommodation period, as per Terms & Conditions of Business.

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Features

Rates

Type of apartment 1 September – 30 November	Sleeps max.	£ per week
1-bedroom	2 guests	900
2-bedroom	4 guests	1600

Type of apartment 1 December – 17 December	Sleeps max.	£ per week
1-bedroom	2 guests	900
2-bedroom	4 guests	1500

Type of apartment 18 December – 2 January 2012	Sleeps max.	£ per week
1-bedroom	2 guests	989
2-bedroom	4 guests	1760

The rates below are valid 3 January – 31 May 2012 & 1 September – 18 December 2012

Type of apartment	Sleeps max.	£ per night	£ per week
Deluxe 1-bedroom	2 guests	128.57	900
Deluxe 2-bedroom	4 guests	214.29	1500

The rates below are valid 1 June – 15 July 2012 & 19 December – 2 January 2013

Type of apartment	Sleeps max.	£ per night	£ per week
Deluxe 1-bedroom	2 guests	141.43	990
Deluxe 2-bedroom	4 guests	214.29	1500

VAt (tax) – not applicable

Between 16 July – 31 Auggust when Olympics 2012 is taking place the rates are provided on request

Air-conditioning unit, extra bed and baby cot/high chair can be provided on request – each for £45 per week. The on-site health club has small gym, whirlpool, sauna, spa treatment rooms at extra cost

Photos

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Booking terms

Credit card details are required to guarantee a reservation.

Credit card charges:

There is a 2.88% charge for all payments by Visa and MasterCard and a 3.52% charge for American Express. Diners card is not accepted. There is no additional charge for Switch & Maestro or Visa Debit.

Payment:

When your reservation has been made you will be sent a link to the providers terms and conditions, which must be accepted to enable them to take full payment. The booking is confirmed when the the full payment has been charged to the card and the amount cleared.

Security Deposit:

A security deposit of £250 will be added to cover against any incidental damages that may occur whilst occupying the apartment. This will be refunded in full once the apartment has been inspected and within a maximum of 14 days after departure.

Check-in & Check-out times:

Check-in after 4pm and check-out before 10am

Cancellation Policy:

Notice of cancellation is required at least 14 days prior to arrival to avoid facing a cancellation charge. Stays of 1-14 nights cancelled less than 14 days prior to arrival will be subject to a charge equal to the total cost of the stay. Stays of 15 or more nights cancelled less than 14 days prior to arrival will be subject to a charge equal to 14 nights’ stay.

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